Utility Warehouse Careers

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Our offices in Colindale is home to where it all happens. Our teams are passionate about delivering excellent customer service. Designing new marketing campaigns for our Partners. Transforming our technology landscape. Along with our supporting functions there are roles for everyone who wants to join our award-winning team.

Customer Services

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Energy Operations

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Inbound Sales and Retentions

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Technology

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Marketing and Communication

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Support Functions

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Customer Services

We're always looking to deliver even better customer service. That’s why we’re the only supplier ever to be Which? recommended for both broadband and mobile. And it’s why we're awarded Which?’s Utilities Brand of the Year.

Our Award winning Customer Service Teams

At Utility Warehouse, we don't adopt a traditional call centre approach. We need very special, adaptable advisors, who can think on their feet and are willing to go that extra mile for everyone.

Our advisors are the heart of our operation. They’ve got to be knowledgeable, approachable, friendly and understanding. Above all, they’ve got to be customer champions who our members and Partners can rely on for help and advice. So, they’re incentivised according to how they’re rated by members and Partners, not the number of calls or sales made.

Our teams

We have three distinctive customer service departments. One for energy customer calls, one for general customer enquiries and one dealing with any first-line technical customer issue, along with customer support teams. Together, they help us to make a difference for our members and Partners.

CEO and Member Resolutions Team

Correspondence Team

Energy Customer Services

General Customer Services

Partner Services

Technical Customer Services

Customer Experience

Resource Planning

Our People