Who we are
Utility Warehouse is an award-winning multi-utility provider
As an FTSE 250 company, we offer stability and career progression. However, unlike other large companies, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the very beginning are still here.
Utility Warehouse offers a unique proposition
We’re the UK's only fully integrated home services provider – providing phone, broadband, mobile, gas, electricity & home insurance - all on one single monthly bill!
You may not have heard of us though, because we don’t waste our members’ money on expensive advertising. Instead, our growth has been fueled by 'word-of-mouth' recommendations.
And it works. We now have over 600,000 members, more than 40,000 Partners and a team of 1,000+ at our state-of-the-art Network HQ.
Our culture
We’ve built a culture where every single person in Team Purple counts – both Network HQ staff and Partners.
Our staff and Partners are ambassadors for our company and deliver outstanding service to our members. We provide all our staff and Partners with the support and facilities they need to thrive and develop their careers and businesses.
Within our DNA we have a genuine commitment to making a difference – whether it’s making people feel genuinely part of our family or supporting their wellbeing. We truly want everyone in Team Purple to be the very best they can.
Our environment
Our stunning, modern Network HQ is in Colindale, North West London, and is easily to get to by tube, bus or car.
We offer a friendly working environment, with several fun perks such as pool and table tennis tables at the office, frequent nights out/social events and a departmental fun fund!
Diversity and inclusion
We embrace diversity.
We’ve built a culture where every employee counts. We believe that having a diverse range of backgrounds and perspectives makes us stronger and helps us attract, retain and develop our people – so they meet their full potential. A diverse workforce also represents our diverse membership and Partner base of people who come from a wide range of backgrounds.
We recognise, acknowledge and seek to promote the diversity of our workforce so we can meet the challenges associated with operating in a multicultural society. We make sure all staff are treated fairly, with dignity, courtesy and respect and enjoy a warm, welcoming, inclusive working environment.
Departments
Customer Services
We're always looking to deliver even better customer service. That’s why we’re the only supplier ever to be Which? recommended for both broadband and mobile. And it’s why we're awarded Which?’s Utilities Brand of the Year.
Energy Operations
Behind every good customer service experience is a raft of people that you never knew existed and in the case of gas and electricity, some of them sit in our Energy Department. The department is made of over 160 people with a great many skills, knowledge and experience.
Inbound Sales and Retentions
Our proposition is simple. We operate as a discount club to our members, and the more services they take through us, the more they can save! We offer members who take a range of our services a variety of discounts and offers. These include reduced energy and telephony costs, our ‘double the difference’ price promise, free mobile phone insurance and even free LED light bulbs for life!
Technology
Our eyes are on meteoric growth over the next few years. We’ve got the culture and focus of the earliest stage startups with the resources and strength of an extremely profitable and loved brand.
All the pieces to make it happen are here, we need you to help us put them together.
Marketing and Communication
Just in the same way we’re not like any other utility company, our Marketing department isn’t quite like any other either. We wear two hats. One for our 600,000+ members. And one for our 40,000 Partners. So, life in UW marketing can be a bit fast-paced and demanding at times. But, we love it – and have lots of fun doing it. It’s a great place to learn and develop your career too.
Support Functions
Behind our award-winning customer service teams, we have several supporting functions who provide invaluable help and expertise to our business. Our culture of working together and continuous improvement helps us to deliver the best possible service to our people, members and Partners.
Benefits
Our people are our biggest asset and we put them at the heart of everything we do. Not only do we offer a competitive salary we also give you a range of additional benefits:
25 days holidays plus bank holidays
Annual bonus
Employee assistance helpline and onsite company nurse
Staff discount on our services
Subsidised canteen
Free car parking and bicycle facilities
Company pension scheme
Childcare vouchers
Apprenticeships
When leaving school, it's not always easy to decide your next move. Do you continue your education or start working and earn money?
Become a Utility Warehouse apprentice and you’ll earn as you learn. Working alongside top industry experts, you’ll gain on the job skills. You’ll also be able to build on your qualifications with our blended learning programme – to help make sure you succeed in your career.
Our award-winning team and our apprentices come from a wide range of backgrounds and have a variety of skills, interests and experience. However, one thing they all have in common is the drive to do the right thing for our members and Partners, so we continue along our journey to be the Nation’s most trusted utility provider – the one you’d recommend to your mum.
Interested? If you’re over 16, living in the UK and not in full-time education you can apply for an apprenticeship. Just call us on 0208 955 5989, or drop us an email to recruitment@utilitywarehouse.co.uk, and we’ll take things from there.
Applications for our latest intake are now open.