Who we are
Departments
Customer Services

We're always looking to deliver even better customer service. That’s why we’re the only supplier ever to be Which? recommended for both broadband and mobile. And it’s why we're awarded Which?’s Utilities Brand of the Year.
Energy Operations

Behind every good customer service experience is a raft of people that you never knew existed and in the case of gas and electricity, some of them sit in our Energy Department. The department is made of over 160 people with a great many skills, knowledge and experience.
Inbound Sales and Retentions

Our proposition is simple. We operate as a discount club to our members, and the more services they take through us, the more they can save! We offer members who take a range of our services a variety of discounts and offers. These include reduced energy and telephony costs, our ‘double the difference’ price promise, free mobile phone insurance and even free LED light bulbs for life!
Technology

Our eyes are on meteoric growth over the next few years. We’ve got the culture and focus of the earliest stage startups with the resources and strength of an extremely profitable and loved brand.
All the pieces to make it happen are here, we need you to help us put them together.
Marketing and Communication

Just in the same way we’re not like any other utility company, our Marketing department isn’t quite like any other either. We wear two hats. One for our 600,000+ members. And one for our 40,000 Partners. So, life in UW marketing can be a bit fast-paced and demanding at times. But, we love it – and have lots of fun doing it. It’s a great place to learn and develop your career too.
Support Functions

Behind our award-winning customer service teams, we have several supporting functions who provide invaluable help and expertise to our business. Our culture of working together and continuous improvement helps us to deliver the best possible service to our people, members and Partners.
Benefits
Our people are our biggest asset and we put them at the heart of everything we do. Not only do we offer a competitive salary we also give you a range of additional benefits:
25 days holidays plus bank holidays
Annual bonus
Employee assistance helpline and onsite company nurse
Staff discount on our services
Subsidised canteen
Free car parking and bicycle facilities
Company pension scheme
Childcare vouchers
Apprenticeships

When leaving school, it's not always easy to decide your next move. Do you continue your education or start working and earn money?
Become a Utility Warehouse apprentice and you’ll earn as you learn. Working alongside top industry experts, you’ll gain on the job skills. You’ll also be able to build on your qualifications with our blended learning programme – to help make sure you succeed in your career.
Our award-winning team and our apprentices come from a wide range of backgrounds and have a variety of skills, interests and experience. However, one thing they all have in common is the drive to do the right thing for our members and Partners, so we continue along our journey to be the Nation’s most trusted utility provider – the one you’d recommend to your mum.
Interested? If you’re over 16, living in the UK and not in full-time education you can apply for an apprenticeship. Just call us on 0208 955 5989, or drop us an email to recruitment@utilitywarehouse.co.uk, and we’ll take things from there.
Applications for our latest intake are now open.